Majority of the products on Digitstem (except otherwise stated) are backed by our 30-day money back guarantee.
What this means is that if you are not satisfied with the product you purchased from Digitstem, you can ask for a full refund within 30 days of purchase and we will send you the refund.
However, we also take note of serial “refunders” and such people are banned from the platform.
Once your return received and processed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your preferred method of payment, within 7 days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at email@example.com for questions related to refunds and returns.